SHIPPING & RETURNS
We always try to send your items within a couple of working days of you placing the order, but in rare circumstances this may take longer.
Postage rates and options will be displayed when you are paying for your order.
Please be aware that weekends and UK Bank holidays are not working days!
for orders up to 2kg in weight we offer delivery options by Royal Mail first class and dpd local courier. for all orders over 2kg in weight dpd local courier is the preferred delivery method.
dPd local courier - track your order here - your order should arrive in 1-2 working days from postage date.
Royal Mail first class - cannot be tracked - please allow up to 10 working days from postage date.
dPd local courier - track your order here - please allow up to 2-3 working days from postage date for delivery.
dPd local courier - track your order here - please allow up to 5-7 working days from postage date for delivery.
Returns & Exchange Policy
We are a non-profit charitable foundation, so any returns or exchanges cost us more in postage and packaging. This results in us giving less money to our chosen charities.
it would therefore be very much appreciated if you could double check the size charts on the products pages and ensure that you are completely happy with the size that you are choosing. if you have any questions regarding sizes please contact email@example.com before ordering so we can give you as much advice as possible.
returns and exchanges will be considered in a case by case basis, please email firstname.lastname@example.org in advance should you wish to discuss your requirements.
thank you for your understanding.