Terms & conditions
Terms & Conditions
Using the Site
We may prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions, any terms or policies to which they refer, or any applicable law.
Disclaimer, accuracy of information and availability of the Site
We may update the Site from time to time, and may change the content at any time. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. The Site is provided on an ‘as is’ basis and we make no representations, warranties or guarantees, whether express or implied, that the information on the Site is accurate, complete or up-to-date. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site. If you have any difficulties using the Site, please contact us. Access to the Site is permitted by us in our sole and ultimate discretion. We may suspend, withdraw, discontinue or change all or any part of the Site as we see fit and without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.
Ownership and use of intellectual property rights
Nothing in the Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site, and any further or additional use is strictly prohibited unless you have our prior written permission.
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.
Part 2: Terms and Conditions of Sale
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund;
up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.
The information is not intended to replace the contract below which you should read carefully.
Introduction to Terms and Conditions of Sale
These documents form part of this contract as though set out in full here.
Placing an Order
Below we set out how a legally binding contract between you and us is made. When placing an order on the Site you undertake that any and all information given is accurate and complete. Please read and check your order carefully before submitting it. However, if you need to correct your order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description. Once you have placed an order we will send you an email that confirms payment has been processed and that your order has been received, at which point a contract (that will be subject to these Terms) will come into existence between you and us (the “Confirmation Email”). We may contact you to say that we do not accept your order. This is typically for the following reasons:
the goods are unavailable; we cannot authorise your payment; you are not allowed to buy the goods from us; we are not allowed to sell the goods to you; you have ordered too many goods; or there has been a mistake on the pricing or description of the goods. A separate email will be sent to you confirming the dispatch of the item(s).
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
Payment & Taxes
We accept online payment in a secure environment by credit card, debit card. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. Your credit card or debit card will only be charged when your order has been placed. The price of goods: is in pounds sterling (£) (GBP);
is inclusive of VAT at the applicable rate; and does not include the cost of delivering the goods.
Stock permitting, all orders are usually dispatched within two (2) working days of the order being accepted.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. We use Royal Mail and DPD local to deliver our goods. If something happens which: is outside of our control; and affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods. Unless you and we agree otherwise, if we cannot deliver your goods within thirty (30) days, we will: let you know; cancel your order; and give you a refund. If nobody is available to take delivery, please contact us using the contact details at the top of this page. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
The estimated date and time window for delivery of the goods is set out in the Confirmation Email. The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed.
Goods will be sent to the address given by you in your order. Delivery of the goods will take place when we deliver them to the address that you gave to us. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Privacy & Safety
We respect the privacy of this website’s visitors and customers and pledge not to sell, loan, rent, trade, or give away any personal information that you offer during your visit, when you join our email list or when you make a purchase. Personal information provided by you will be used only for the services requested, such as processing an order or for contacting you in response to an order or other request you have made.
We keep a record of your account information in our database so we can recognize you as a customer. We also keep a record of your purchases and email correspondence so we can track any orders and correspondence you may have with our products or service. We do not store credit card details nor do we share customer details with any 3rd parties.
Our secure sockets layer (SSL) uses the latest industry-standard encryption technology to help protect your personal information (especially your name, address, and credit card number) from getting into the wrong hands, and to minimize the possibility that this information could be intercepted as it travels to our payment processing system. However, no data transmissions over the Internet can be guaranteed to be 100% secure.
Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make efforts to ensure security on our systems. We use physical, electronic, and procedural safeguards to protect personal information about you.
If we learn of a security breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website, or by providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this website. We may post a notice on this website if a security breach occurs. If this happens, you will need a web browser enabling you to view this website. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at marcus(at)huckcancer(dot)com.